News in English

2013.08.14 09:08

Head of Vilnius International Airport: The new taxi system is operating well

DELFI.lt2013.08.14 09:08

Vilnius International Airport (VIA) has informed that it has been a month since a new taxi service provision system has been introduced to service the airport’s customers. 

Vilnius International Airport (VIA) has informed that it has been a month since a new taxi service provision system has been introduced to service the airport’s customers.

As of 1 July, a special road section has been opened for taxis next to the airport’s arrival terminal, where taxis are waiting for passengers in an orderly ‘live’ queue, reports VIA. To date, taxi services at Vilnius Airport are provided by SMART Taxi, public institution ‘Vilnius veža’ and five self-employed operators.

VIA further informed that cars no older than eight years with clean, neat and tidy cabins, helpful and well-mannered drivers, a receipt printed out at the destination, a possibility to pay by card – these are the requirements for companies and self-employed taxi service providers who want to work at Vilnius Airport.

The number of service providers is not limited, and all operators that meet the requirements are welcome to join the new system, claims VIA.

“The primary aim of the new taxi system is to protect passengers, ensure that they are not deceived and overcharged with fares that are several times higher than the usual ones, and fundamentally improve the quality of passengers’ travel from/to the airport,” the Managing Director of VIA, Gediminas Almantas said.

“We used to receive complaints from guests and residents of Vilnius about unreasonably high fares compared to taxi operators working in the city as well as lack of order or tidiness in the car. Today, the number of such complaints is decreasing. Instead, we see passengers recommending the new taxis to each other while still in the terminal.

“We hope that eventually we will be able to put stories about EUR 50 trips to the city centre and very poorly maintained taxicabs to rest in Vilnius. Our goal is to bring back the trust of residents and guests of Vilnius in taxi services at the airport,” Almantas explained.

Information boards providing information on taxi services throughout the Airport inform about the maximum taxi fare per kilometre (LTL 3.5) and the maximum initial charge (LTL 5), set out maximum fares for the most popular routes in the city, for example, from the airport to Konstitucijos Avenue, the Cathedral Square, Santariškės Hospital, etc.

Information boards also inform about the compensation procedure initiated and implemented by Vilnius Airport for passengers who paid for airport taxi services more than indicated. The airport is said to be covering all damages suffered by overcharged passengers who e-mail at airport@vno.lt and deliver a taxi receipt.

According to Almantas, it is important to stress that VIA does not close its doors for city taxi operators.

“As before, passengers can use any city taxi to/from the airport. Taxis may be called to a parking lot right in front of the arrival terminal, where a 15-minute free-of-charge parking is available. Also, as before, it is allowed to stop and let the passengers out near the departure terminal.

“However, a taxi line reserved for taxi operators who signed contracts with Vilnius Airport and marked by sign ‘P rezervuota’ is only for taxicabs with passes,” Almantas said.

Almantas: It is important to stress that VIA does not close its doors for city taxi operators.

“The new system still has room for improvement. We have to control old and creative taxi drivers who have become the airport’s heritage over more than 20 years. Dealing with this problem requires passengers’ assistance in choosing the right operator as well as active support from Vilnius City Municipality and the police,” the Managing Director continued.

“Please remember that taking a taxi from a ‘live’ queue located in the area regulated by barriers in front of the arrival terminal ensures high-quality services for a fair price,” Almantas reminded.